The Google IT Support Professional Certificate is a program from Grow with Google, an initiative to help everyone have access to the best of Google’s training and tools to grow their skills, careers, and businesses. It was originally based on Google’s own experience in hiring and training IT support personnel and consists of these five modules:
• Technical Support Fundamentals
• The Bits and Bytes of Computer Networking
• Operating Systems and You: Becoming a Power User
• System Administration and IT Infrastructure Services
• IT Security: Defense Against the Digital Dark Arts

The course is offered in the Coursera platform using a dynamic mix of video lectures, quizzes, and hands-on labs and widgets. Along the way, participants will hear from Google employees with unique backgrounds and perspectives who started their careers in IT support. Students are provided additional resources from the Coursera software to use beyond the 26 weeks allotted to complete the training.