This Student Support for Online Learning webpage provides information about the Online Learning, overview of the Moodle course, and more.
Expand the topic to see additional information:
Self-Care Resources
Student Assistance Program (Free and Confidential)
PCC is pleased to announce the Student Assistance Program, a NEW resource that is free and confidential for you and your family.
- Licensed, experienced counselors are available 24 hours a day, 7 days a week, 365 days a year.
Choose between phone, Web-based, and in-person options.
- Mental Health Counseling
- Financial Consultations
- Legal Consultations
- Online Resources: databases, streaming audio/video files, articles, webinars, a discount program, and more
Call 800-633-3353 or
Log in to mygroup.com > My Portal Login > Work-Life
Username: pacer50 Password: guest
Please see the attached PowerPoint for additional details
Mental, Physical, and Study Habits
Mental Habits
Distance Learning
Netiquette
Netiquette is another word for online communication guidelines.
Netiquette can be summarized by three simple understandings: remember that there is a human being on the other end of your communication, treat that human being with respect, and do not transmit any message that you wouldn’t be willing to communicate face to face.
Due to the nature of the online environment, here are some things to remember:
- Be careful what you write about others. Assume that anyone about whom you are writing will read your comments or receive them in away other than intended.
- Avoid offensive language, especially comments that might be construed as discriminatory.
- Be careful with humor and sarcasm. One person’s humorous comment may push another person’s buttons or may even be seen as offensive.
- Avoid putting words into full capitals. Online, all-caps is considered SHOUTING.
- Write descriptive subject lines. Some people receive so much email that they begin to delete some messages without viewing them. To avoid this fate, make sure your subject lines are descriptive.
- Use writing tricks like “emoticons,” acronyms, and extra punctuation, but use them judiciously. Online communication has spawned a whole school of tricks you can use to look extra clever 😉 (an “emoticon”) and get your message across to listeners.
- Respect other people’s intellectual property. Don’t post, display, or otherwise provide access to materials belonging to others, and cite references as appropriate.
- Always think before you write. In other words, without the use of non-verbal with your message, your message can be misinterpreted. So please think twice before you hit submit.
- Keep it relevant. There are places to chat and post for fun everyday stuff. Do not stray from the discussion in the assigned questions.
- Make sure that you are using appropriate grammar and structure. In other words, do not write “R U” instead of “are you”. There are people in the class that may not understand this type of abbreviation, not to mention it does nothing to help expand your writing and vocabulary skills. Emoticons are fine as long as they are appropriate. A smile is welcome, anything offensive is not.
- Treat people the same as you would face-to-face. In other words, it is easy to hide behind the computer. In some cases, it empowers people to treat others in ways they would not in person. Remember there is a person behind the name on your screen. Treat all with dignity and respect and you can expect that in return.
Communicating with your Instructor
Your online instructor is a busy person but is prepared to provide the assistance you need to complete your online course. You will enjoy your course more and make fewer mistakes if you establish regular contact.
Here are some hints for communicating with your instructor:
Check in with your instructors regularly
Don’t be afraid that you will bother your instructor with too much mail. Increased communication will save both you and your instructor time in the long run. Share your experience of the course–both your confusions and what you like.
Don’t be offended if your instructor points you to other resources
Your instructor receives a great amount of email and course messages. To stay sane, he or she will often refer you to other resources that should answer your question instead of rewriting an answer that appears elsewhere. This is to help you become aware of resources in your course site and to help your instructor get through long lists of mail.
Use course messages or email as your first mode of communication
This is an online class, and one of the goals is to make the course available at any time of day from a variety of places. You and your instructor will not always be (and in some cases, may never be) online at the same time. That makes course messages and email, an “asynchronous” form of communication, an ideal way to interact. Please use course message or email as your first contact option.
Don’t be afraid to try other forms of contact
Sometimes, forms of communication other than course messages or email will be more appropriate. Sometimes nothing can replace the immediacy of phone or face-to-face contact. Other times, you’ll want to interact with both your instructor and other students via the discussion board or email. Or maybe you will prefer the privacy of a letter for certain extremely sensitive topics. A variety of contact information for your instructor is available under the “Instructor” and “Syllabus” buttons.
Use specific subject lines for your messages
Your instructor will make decisions about which email messages to read first. Use specific subject lines including your class name to help them do this sorting. If you need an immediate answer, put the word “urgent” in your email title. If you have a question, start the subject with “Question about…” Refer to specific assignments when needed.
Check your email and course messages regularly
Sometimes your instructor will send time sensitive material via email or course message. If you only check your email or course message once a week, you may not get the message until it is too late. Even if you do nothing else for your online course on a particular day, you should try to check your email and course message once.
Be specific in the content of your messages
To help your instructor respond to you, be specific about who you are and what you need. In every message, identify your full name, the course you are taking (and section you are in, if there is more than one), the assignment, reading, or unit you are working on, and the specific information you are requesting in reply. This will help your instructor answer your question quickly and completely.
Your Instructor will usually respond within 48 hours, sometimes earlier
He or she needs time to process email and think about your question or research answers before writing back. If you don’t receive a response within that time frame, send your message again. Accidents can happen, and your instructor may have lost your original message or not realized that a response was requested. Again, this is not personal, but a mistake that anyone can make when he or she deals with hundreds of messages a day. Be persistent, and your question will be answered! If you must have an earlier response, put the word “urgent” in your subject line or try a phone call.
Learn how to communicate effectively online
More hints about this topic are available in the “Course Assignment Guide” in the “Syllabus” about enhancing communication and participating in discussion forums.
Skills for Online Courses
If a student doesn’t have the skills listed below, one may have difficulties with portions of the online course.
Ask your instructor for sources you can use to improve your skills or contact the Learning Commons for help with learning these skills.
The successful online students should know how to:
- Start, shut down, and reboot a computer.
- Use a keyboard and a mouse.
- Use his or her Internet Service Provider or otherwise gain access to the Internet.
- Access URLs (web addresses) on the internet.
- Use online search tools to locate materials on the web.
- Navigate forward and backward on web sites with links, frames, image maps, and other elements.
- Troubleshoot a URL or link that is not working.
- Recognize when a “plug-in” is needed to view a particular web page.
- Print pages in the programs he or she uses, especially web browsers.
- Send, receive, reply to, and forward email and course messages.
- Send and receive email and course attachments.
- Use a word processor.
- Copy and paste text across documents and software applications.
- Save a document or other file to a particular location.
- Find a file or document previously saved.
- Other skills may be needed for specific online courses or instructor practices but mastering the skills above should be enough to provide a strong base for academic success.
Username & Password
Please refer to the Information Technology Account & Login page for solutions to various login-related inquiries, such as:
- Retrieving your username.
- Accessing your default password.
- Understanding password requirements.
- Instructions on changing your default password.
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Learning Commons
Virtual or In-Person Tutoring with PCC Staff
Welcome to the PCC Learning Commons tutoring scheduling program!
WC Tutoring by appointment with PCC tutors.
Sign up at piedmontcc.mywconline.com
We look forward to working with you!
Students can either choose to …
- e-mail their assignment for review by a tutor
- set-up a virtual tutoring session
When you login to schedule an appointment, use the “Limit to:” drop-down box to select a subject/course and see only the tutors of your subject/course.
If you have questions or need help with the registration process or scheduling an appointment, please call the PCC Student Help Desk at 336-322-2138 or send an e-mail to studenthelpdesk@piedmontcc.edu
FIRST-TIME USERS
- You will be prompted to set up an account. (Instructions listed on login screen)
- If this is your first time, please click the blue “Register for an account” link on the left.
- As you are registering, please use YOUR PCC email address (this format username@students.piedmontcc.edu ) and use the same password that you use for Moodle, Self-Service, etc.
- After you have registered, return to this page to log in and schedule an appointment.
NC LIVE – Online Databases
NC LIVE (North Carolina Libraries for Virtual Education) serves as a gateway to a rich array of electronic information. You have access to full-text magazine and journal articles that support the assignments in this course. You may access NC LIVE databases remotely from your home, office, etc. NC L IVE [ https://www.nclive.org/ ]
Remote access privileges, and check out the recourses: Articles, Journals, eBooks.
Ms. Vanessa Bass
Coordinator, Library Services
336-322-2247
Vanessa.Bass@piedmontcc.edu
Computer
Solving Technical Difficulties – Try These Steps
Determine the scope of the problem. This takes practice, but it will do no good to complain to your instructor if the problem is with your home computer or your Internet Service Provider.
How to fix common issues prior to asking for help
Here are some ways to tell
- If you can’t get your computer to work at all or if your computer frequently freezes, but not at times that seem to have anything to do with each other, the problem is probably with your own hardware or Local Area Network. Whoever maintains that network or computer will have to find a solution. Your instructor or other technical contacts might be able to help.
- If your computer works, but you can’t get online, are frequently bumped offline, or have access problems at a particular time of day, the problem is probably with your Internet Service Provider. Call the provider’s technical help resources.
- If you can get online, can visit other Internet sites, but can’t get to the course site (or can’t get the course site to display correctly), the problem could be many things, but may be a problem with the server that the course is on. Consult the instructor or the technical support staff at the college. They can help you determine if the server is down, if it can’t be accessed from certain places, if you forgot a password, or if the problem lies elsewhere.
Try these steps
- Save any work if applicable and possible.
- Write down what programs were open and what you were doing when the error occurred. Write down the exact text of any error messages.
- Reload (also called “refresh”) the web page.
- Refresh the web browser page.
- Restart (also called “reboot”) the computer.
- Try another browser.
- Make a short list of the things you’ve tried and the specifications of your computer. Call (or email if you can) for help.
- Write down the solutions to problems you encounter. They’ll probably come up again and you may not remember how you fixed them. Learning to troubleshoot computers is a cumulative process.
- Inform the instructor of problems or mistakes in the course site such as broken links. He or she can’t fix the problems if no one lets him or her know the problems are there.
- Let your instructor know if technical difficulties will prevent you from completing work. He or she might be able to help you find a place to work, solve your problem, or extend a deadline.
- Don’t be afraid to ask for technical help from a variety of sources but be nice to the people who help. Their job is hard, and you’ll need them again. Don’t blame them for the problems.
- Finally, accept that problems are going to occur. Computers are complex and complex things break in interesting ways. If you keep a level head and learn from the experience, you’ll survive and be better prepared the next time problems occur.
Require further assistance? Feel free to contact the Information Technology Help Desk.
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Web Browsers
The most important factor in using Moodle is making sure that you have the right browser version and the latest version.
Desktop:
- Mozilla Firefox (best to use)
- Edge
- Safari
- Chrome
- Note: Moodle 4.0 does NOT support Internet Explorer 11.
Mobile:
- Mobile Safari
- Google Chrome For the best experience and optimum security, we recommend that you keep your browser up to date.
Users should consider downloading the recommended browsers. When encountering a difficulty using Moodle, before contacting technical support, please try your action in another browser.
Often times just switching browsers will resolve the issue.
Browser Settings
The following browser settings should be selected:
- Enable Cookies
- Enable JavaScript*
- Some devices such as Smartboards, certain tablets and PCs with touch screen capabilities may exhibit problems with Moodle’s drag-and-drop features. If you experience problems with such devices, we recommend that you use a desktop computer when you need these features. You can also turn off JavaScript in your browser (see below) and use the alternative interface instead of drag-and-drop. For more on Moodle’s drag-and-drop features, see Drag and Drop Upload in Moodle and Reorder Sections or Items in your Moodle Course.
Instructions for browser settings for are available here:
- Firefox help: http://support.mozilla.org
- Chrome help: http://www.google.com/support/chrome/?
- Microsoft Edge help: https://support.microsoft.com/en-gb/products/microsoft-edge
- Safari help: go to Safari > Preferences. The settings are located on the Security and Privacy tabs.
Note: In most browsers (not Safari), you can make an exception for Moodle if you don’t want to use these settings for all websites.
If you are unable to view discussion postings, quiz windows, and download links, then you may need to disable the pop-up blocker within the browser settings.
Sources:
Internet Connection Times Out
Some Internet connections may ‘time out’ your connection to the Internet if there is no activity coming from your machine – for example when you are composing an answer to an essay question or discussion board post.
Here are a few ways to resolve this issue
- If you are using wireless Internet, please try and directly connect to your Internet source.
- For quizzes, please click the save button, located right of the screen, after you answer the questions.
- For quizzes, your professor may have deployed the quiz one question at a time. This would resolve the time out issue for quizzes/exams.
- For non-quizzes, please open up word pad, word doc, or text file to type your answers/responses. When you are finished, please copy/paste (upload file) your answers and submit everything inside Moodle.
Microsoft 365
Information and Installing
PCC students have free access to Microsoft Office 365 Suite
Login at PCC Email and other apps
Students can download Microsoft Office 365 to their computer:
- First login to Microsoft 365
- Using button at top right “Install Office“
- Install apps on computer, phone, & tablet
Microsoft Office 365 Apps included or can be install:
- Outlook – email
- Word – create typed documents
- PowerPoint – create slides
- Excel – calculations
- OneDrive – cloud storage
- SharePoint – share files
- Stream – video storage
- Calendar – create calendar
- OneNote – keep notes)
- Teams – work in groups/teams; share files; chat
- Forms – create input form
- People – save contacts
- Publisher – create flyers
- Access – create databases
- and more tools
Additional information and training resources on Microsoft 365 can be found on the Information Technology Training webpage.
One Drive for Cloud Storage
PCC students now have the convenience of managing, storing, and sharing up to 1 TB of classroom documents seamlessly with Microsoft OneDrive. This secure, cloud-based storage acts like a password-protected hard drive, capable of holding vast amounts of files. Accessible online, it allows users to retrieve files anytime, anywhere, and even grant students access as needed. With this resource, everyone can easily access the materials required to complete assignments promptly and submit them on schedule. Gain further insights by exploring the Information Technology OneDrive page.
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Moodle
User Quick Guide
Learn about – Your Profile, notifications and messages, Dashboard, My Courses area.
Accessing/Downloading Content Files
Is your browser software blocking file downloads?
You may need to set your browser to allow file downloads from the Moodle website.
To prevent Internet Explorer 8 from blocking file downloads:
- On the Tools menu, click Internet Options.
- Click the Security tab, and then click the Custom level button.
- Scroll to the Downloads section of the list, and under Automatic prompting for file downloads, click Enable.
- Click OK, then click Yes to confirm the change, and then click OK.
Do you have pop-up elimination software running?
Pop-up elimination software such as Pop-Up Stopper, Pop-Up Zapper, Ad-Aware, etc.
If you are using software to control or eliminate pop-up windows, you may need to disable this software while you use Moodle. In some cases, this software can prevent Moodle materials and quizzes from opening properly. Pop-up killing or ad-blocking functions are built into some anti-virus, internet security, personal firewall, and browser programs. For some browsers, holding down the Ctrl key on the keyboard while you click a link may bypass the pop-up blocker and allow the file or window to appear.
Do you have the software needed to open the file you are trying to access?
Some documents provided in your course may require specific software to open them. If you do not have the appropriate software to open a particular document (such as Microsoft Word or PowerPoint), you will need to contact your instructor. If you are using Microsoft Office 2010, and you are asking to login to view a Moodle file, try clicking Cancel once or twice to get past the login screen.
- If you are trying to access a pdf document, you may need to download a pdf reader such as Adobe Acrobat Reader.
- If you are having difficulty opening PowerPoint documents, but you have PowerPoint software, you may need to update Microsoft Office with a patch or service pack. To get more information on available updates, visit the following website: Microsoft Office Downloads.
- Problems accessing content files might be caused by not having the documents (especially Microsoft documents) closed before trying to upload them. Make sure you’re saving and closing the file before trying to attach in Moodle.
- If you are not getting the attachments window at all, you may have a popup blocker turned on. Pop-up killing or ad-blocking functions are built into some anti-virus, internet security, personal firewall, and browser programs.
Reading Assignments or Activities
Much of the course content will come from chapters in a text or other reference materials. As you progress through the course, ensure that you plan quality time to read all the materials as indicated in the module assignments.
To complete the reading assignments effectively, follow these guidelines:
- Ensure that you have quality time to read material carefully.
- Take notes and/or highlight material in text for future review.
- Periodically review materials to be most prepared for quizzes, exams, and other assignments.
- Contact your instructor if you have any questions or comments about the readings.
Discussion Board
Discussion Basics
- The discussion board is a tool for sharing thoughts and ideas about class materials.
- Depending on how your instructor set up your course, you access the discussion board from either the course menu or a course area, such as a content area, learning module, lesson plan, or folder.
- The main Discussion Board page displays a list of available discussion forums. A forum is an area where users discuss a topic or a group of related topics.
- Click a forum title to view the messages. Forums containing unread posts appear in bold. In some cases, will not see the messages for other students till you post your message first.
- Within each forum, users can create multiple threads. A thread includes the initial post and any replies to it. When creating a forum, your instructor has the option of allowing or not allowing you to start threads. A moderated, graded forum used to evaluate student performance will be tightly controlled, and you cannot create threads. Other forums are designed for users to share opinions and thoughts on tangential or unrelated topics.
- Course groups can have their own discussion boards that members create using the groups tool. Group discussion boards are available only to users who are members of the group. If a group discussion board is available, access it from the groups link in the course menu or in the My Groups area.
- When moving through the different parts of the discussion board, use the internal navigation, such as the breadcrumbs path and course menu to return to a previous page. Using the browser navigation controls can result in page load errors.
For good results, keep the following in mind
- Save in MS Word for a backup copy.
- As a special note, you may wish to create your message in a word processing program, then copy and paste it into the discussion thread message box. Why? You can conduct a spell check of your work in your word processor whereas you are unable to do so in the Moodle program. In addition, you can have a copy of your work to re-post if you run into technical difficulties.
Read any prompts carefully
A prompt is the assignment to which you are responding. In some cases, the prompt will be posted as the start of a thread in the discussion forum. In others, the prompt will be listed under “Assignments.” In either case, read the prompt carefully. Make sure that you understand everything that it requires before you start to respond. If you have questions, ask for a clarification from your instructor, or at least let others know what you are unsure about in your posting.
Post something that shows thought
One of the great things about discussion forum communication is that you can think before you respond. Discussion forum prompts are almost always open-ended questions, so even if it seems that the assignment only needs a short answer, assume that you should provide some explanation or narrative about that answer. The challenge is to do this without getting too long-winded!
Include examples and supportive arguments, not just opinions
Discussion forums are not just a place to put opinions and feelings. You should also include specific examples, statistics, quotes, and other support materials. On the other hand, you are encouraged to include your opinions too. These will make all of the details more interesting!
Cite your Sources
It’s OK if you borrow ideas from your readings or conversations, but you should attribute these ideas to their source. You can give the official citation of reading material (online or in print) or simply attribute ideas from your classmates. For instance, “In her posting, Shelly said … That made me wonder about …”
Post your initial response early in the assignment period
If you wait until the assignment due date, others will not have a chance to respond to what you have said. Your instructor will not have as much time to notice or think about your posting, and a lower score may result. Post your first message early in the assignment period, then return later and respond to others. You’ll get more out of the experience and get a better grade.
Replying in a Discussion
It’s called a discussion forum because people are actually supposed to discuss things! Clever, huh? That means it will only be useful if you respond to others, not just post your own messages. You will not get the best results or grades from this kind of communication if you don’t react to your classmates.
https://youtu.be/4K4tlJHJnh4?list=PLpv06Fh9R_Y1UmzeTMssCLiDKp75TGOG5
Here are more hints:
Don’t agree with everything
“Good idea!” “I agree,” or “I think the same thing” are not worthwhile responses. They don’t add to the conversation. If you do agree with the poster, then try to add another example or clarify the point more. It’s OK to have a different opinion. On the other hand…
Don’t disagree with everything
You won’t impress anyone by being critical of every posting that is made. Try to be generous in interpreting others. Ask clarifying questions if you are not sure you understand.
Search for balanced replies
When you respond to others, try to include both positives and negatives about what they have said. Tell them what you like about their ideas or compliment their intentions. Then let them know what part of their response they should consider giving more thought or looking at again.
Replies should be useful
A good reply will give everyone following along more to think about. If it is critical, the critique will be specific, clear, and point toward possible improvements. Often, asking more questions is the best sort of reply. A good reply will encourage the poster to respond again. Hopefully, they will look forward to more interactions with you in the future.
Attack arguments, but don’t attach people
Don’t get personal in a discussion forum. At the worst, be generous and assume that it is the person’s idea that you don’t like, not the person. Attacks against the person will lose friends and participation points for you. So will racist, sexist, ageist, and other bigoted comments. So will profanity and obscenity. Let’s stay civil!
If you encounter difficulties or the argument gets too hot, let your instructor know
Your instructor will be checking the forum regularly, but may miss a critical posting. If someone posts something that upsets you, talk to your instructor about it. In some cases, he or she might help clear up misunderstandings, or if necessary, delete an offensive message from the discourse.
Submitting Assignments
Assignments list the name, description, and attachments for class work. Students complete the Assignment in a separate file and send it back to the instructor. They can include comments for the instructor if they choose. Assignments may be individual or given to every member of a Course Group.
Taking a Quiz, Test, or Exam
Below are some general tips that you might find helpful:
- Do not use a wireless connection.
- Loss of connection may cause the test to become locked. Use a reliable computer with a high-speed Internet connection if possible. If wireless is all that is available at your residence, consider using a computer lab on campus.
- Make sure that the Moodle window is maximized.
- meaning that it covers the entire computer screen.
- Turn off any Instant Messaging or e-mail notification.
- If you receive an Instant Message, Moodle may assume that you have abandoned the quiz and erase any answers you have entered.
- Be certain that you are ready to take the quiz/test before clicking on the link to the quiz/test.
- Most quizzes/tests can only be accessed once and the minute you click on the link, you will have accessed the quiz/test.
- For quiz questions displayed one at a time, use the left and right arrows on the page to navigate through the quiz.
- Do not double click buttons.
- Click test buttons once and wait patiently for the screen to refresh as you move from one question to another.
- Never use the browser’s Back, Forward or Refresh buttons.
- Use the Save button after completing each question.
- This will prevent the browser from timing out. Moodle will timeout after 60 minutes of inactivity.
- When you are finished answering all items, click the “Submit” button at the end of the quiz/test (scroll to the bottom of the page).
- Note: Once you submit the answers you cannot make any changes.
- If you encounter any problems taking the quiz/test, contact your instructor immediately.
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Wikis, Blogs, and Journals
Wikis
A wiki is a collaborative tool that allows you to contribute and modify one or more pages of course related materials. The wiki page is an area where users can collaborate on content. Users within a course can create and edit wiki pages in the course or within a course group. Instructors and students can offer comments and your instructor can grade individual work. Wikis are an effective way to contribute and modify one or more pages of related material.
Additional Information on Moodle 4.1 Wikis
Journals
A Journal can be used as a self-reflective tool to post your opinions, ideas, and concerns about your course, or discuss and analyze course related materials. For example, you can describe problems faced and how you solved them. Your instructor can direct journal entries to be more formal in nature and narrower in focus by listing topics for discussion.
Your instructor can choose to make journal entries public, allowing all course members to view all entries. You can read what other students wrote and build upon those ideas. When used in the group area, members of a group can view and comment on each other’s entries for a group journal. The group can communicate with their instructor as a whole and all members can benefit from the comments made.
Your instructor can grade group journals and apply the grade to every member of the course group. Journal entries can also be used solely for communication. In either instance, you can make multiple entries for one journal topic.
Blogs
A blog is your personal online journal. Each blog entry you make can include any combination of text, images, links, multimedia, Mashups, and attachments. Blogs are an effective means of sharing knowledge and materials created and collected by the group in the course. You can post to the blog and add comments to existing posts. Use your blog to express your ideas and share them with the class. As the owner of a blog, you will want to create multiple entries over a period of time. Your instructor and course members can then add comments. A blog can also be owned by the course or a group. In the Group area, all members of a group can create entries for the same blog, building upon one another. Any course member can read and comment on a Group blog but cannot make entries if not a member of the group. Your instructor can also offer comments and grade individual posts.
Groups
Assignments
Assignments may be individual or given to every member of a Course Group.
Group Projects
Peer Group Projects In your course, you may be asked to participate in projects with other students. It is possible that you will be placed in online discussion groups where you will be expected to have meaningful dialogue with a small number of other students in the course. It is also possible that you will team with other members of the course to complete an in-depth research project. If you encounter a peer group project assignment in any module you are working through, please review the instructions for the assignment very carefully. If you discover that your class requires your participation in peer group projects, the following information will be helpful for you to communicate with the other members in your group(s).
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Testing with Respondus Lockdown Browser
Some tests will require the student to use Respondus LockDown Browser
First Time User – Installation
First Time User should install the Resondus LockDown Browser prior to starting test. Window and Mac versions are available.
- Students must download and install PCC’s Respondus LockDown Browser
- Install Respondus LockDown Browser
- Click on INSTALL NOW and follow installation instructions.
Window Users
Opening LockDown Browser to take a test requiring the LockDown Browser:
- Close all windows/files on computer
- Desktop or search: LockDown Browser app (looks like a pad lock)
- Follow prompts (closing any open windows/apps/files, test equipment, etc.)
- Log into Moodle
- Open Test
- Take test, and Submit
- Log out of Moodle and Exit LockDown Window
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Zoom
Instructors may be using Zoom for instruction or virtual office hours.
Click on the link provided by your instructor within Moodle or email and follow the directions. Student do not need an account but can create a free limited account at Zoom website.
Download the “Open-LMS” Mobile App for Moodle
We can encourage all participants to download and use the “Open-LMS” mobile app for Moodle
- Download from the App Store (iOS)
- Download from Google Play (Android)
You can use the mobile app to:
- Easily access course content
- Connect with other course participants
- Receive instant notifications about course events
- Submit assignments
- Track your completion progress
- Complete activities anywhere, anytime… and more!
Moodle and Login Help
Login Help Website
Help with Moodle or Login Issues
PCC Student Help Desk
PCC – Student Help Desk
Contact the PCC IT Helpdesk & Support at:
- (336) 322-2138 or 336-322-2300
- StudentHelpDesk@piedmontcc.edu or Support@piedmontcc.edu
Monitored during normal work hours.
Moodle – 24/7 Technical Support (non-PCC staff)
For times when PCC’s Distance Learning Help Desk is not open….
- 24/7 assistance is available at 866-852-5588
- 24/7 Support
- Technicians that respond to this phone number are NOT PCC employees.
Learning Commons and Distance Learning Employees
Dr. Walter Montgomery, Dean of Learning Commons and Educational Partnerships
(336) 322-2258
Walter.Montgomery@piedmontcc.eduDonna Whitlow, Distance Education Instructional Design Specialist
(336) 322-2216
Donna.Whitlow@piedmontcc.eduMoodle Help
Student Support Services
Disability Contact
Disability Services Contact
If you have a disability or special need that may affect your academic performance and are seeking accommodations, it is your responsibility to inform the Disabilities Counselor as soon as possible. It is important to request reasonable accommodations early enough to give the Disabilities Services Office adequate time to consider your request and recommend reasonable accommodations. Instructors will provide necessary reasonable accommodations based on recommendations provided.
Karla Sears
Karla.Sears@piedmontcc.edu336-322-2243
E137
Piedmont Community College’s Course Management System, Moodle, is Section 508 compliant. Moodle strives to make all its products as accessible as possible.
