Technology Training

IT Quick Start Guide

• Start by reviewing the IT Quick Start Guide as it has a wealth of information

2FA – Two Factor Authentication

• 2FA Overview and Instructions
• Download and install the Microsoft Authenticator app
• Set up multi-factor authentication with a mobile device in Microsoft 365

Alertus

• Desktop Activator Instructions

Email

• Forward PCC email to another email account 
• Junk Email Settings 
• Email Setup – iPhone or iPad 
• Email Setup – Android Setup 
• Outlook Web App for Email & Calendars 

FormRouter – Digital Forms

• MS Word Form Design  
• PDF Form Fields  
• Control Fields

Microsoft Office 365

• Backing up your desktop and files to OneDrive.
• Bookings – Microsoft scheduling tool
• Office 365 Quick Start.
• Office 365 – Outlook Web App for Email & Calendars 
• Office 365 – Mail Setup – Android Setup 
• Office 365 – Set up Office 365 on your iPhone or iPad 
• Office 365 – Setup Office 365 on your Android 
• Office 365 – Installing on a PC or Mac
• Free Office 365 Applications
• OneDrive – 1TB of Free storage
• Click here to access the Microsoft’s Office 365 Training Center

Miscellaneous

• Deep Freeze – System Restore
• Free Student Laptop Support
• Free Student Laptop Factory Reset
• Help Desk Portal Login Instructions
• How to turn of HP wireless on printers
• IT Discounts – Free Office365 & discounted software
• Rise Vision Overview

Password Self-Service Portal

• Enroll in the Password Self-Service Portal 
• Change your Password

Phone – Mitel

• Call forwarding & change of state
• User Guide for Mitel IP420G
• User Guide for Mitel IP480G
• Voicemail – Listen to, Replaying, Saving and Deleting Messages

Security

• How to report phishing email in outlook
• Knowbe4 – Cybersecurity Awareness Training

Self Service

• Self Service Guide for Students
• Self Service Read Me First
• Self Service What’s My Username or Password
• Self Service Financial Management
• Self- Service Leave Entry
• Self-Service Leave Approval (Supervisors)
• Self-Service Time Entry
• Self-Service Time Entry Approval (Supervisors)

Software Center

• Install software using Software Center

Technology Enhanced Classrooms (TEC)

• Technology Enhanced Classroom (TEC) Overview
• Phase 1 & 2 Deployment Schedule
• Wireless Projection – Airserver

Teleworking

• Quick Guide for Teleworking

Virtual Desktop (VDI)

• Virtual Desktop Overview & Instructions

VPN

• How to install the VPN client

Web Time Entry

• Colleague Self-Service Leave Entry
• Colleague Self-Service Leave Approval (Supervisors)
• Colleague Self-Service Time Entry
• Colleague Self-Service Time Entry Approval (Supervisors)

Wireless Presentations – Airserver

• Learn about Airserver
• Windows 10 and IOS Instructions

Zoom Video Conferencing

• How to join a meeting
• Basic in-meeting navigation
• In-meeting chat & reactions
• Share your screen, video or audio
• Scheduling from web or desktop
• Zoom security basics
• Zoom basic video tutorials