Helpdesk Portal

The Division of Information Technology uses GoFMX Help Desk Management solutions to better support the technology needs of the College. GoFMX is a 100% web-based program accessible through a standard web browser in Windows, Macintosh, Unix or Linux platforms.

  • Tickets will automatically be routed to the correct technology personnel to assist with your particular issue.
  • Global issues that affect all campus users are easily viewable.
  • When logging into the portal, users will need to enter their Email username and password.
  • This is our preferred method of requesting support. Instructions are located here.

Quick Submit

Need to submit a technology request fast? Use our quick submit online form with no login required.

Phone

Dial 2300 for requests (336-322-2300)

When To Call:
The help desk staff will answer calls for assistance from 8:00 am to 5:00 pm Monday through Thursday and 8:00 am to 4:00 pm Friday.

What To Expect:
Dialing this number will connect you to a help desk staff member who will assist with your issue.

Note: If your issue is not an emergency, please enter a help desk ticket in our  help desk portal  or Quick Submit online form .

Email

Email the Helpdesk at support@piedmontcc.edu 

In-Person

Visit us in Building G Room 204 for our walk up Helpdesk. 

After Hours

After hours and on weekends you can report network or server emergencies that affect the entire campus by submitting a technology request.

Finding the Status of Network & Server Problems

The status web page will have the status of all pertinent network problems and other technology related issues.

Free Student Laptop Support

If you need technical support, please contact Lenovo Support

News & Info

News & Info

Forms

Quick Links

Contact

Information Technology
336-322-2300
support@piedmontcc.edu

Regular Hours

Monday through Thursday
8am to 5pm
Friday
8am to 4pm

Maintenance Windows:
Th 12a – 1a
Su 3a – 10a

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