Helpdesk Portal

The Division of Information Technology uses GoFMX Help Desk Management solutions to better support the technology needs of the College. GoFMX is a 100% web-based program accessible through a standard web browser in Windows, Macintosh, Unix or Linux platforms.

  • Tickets will automatically be routed to the correct technology personnel to assist with your particular issue.
  • Global issues that affect all campus users are easily viewable.
  • When logging into the portal, users will need to enter their Email username and password.
  • This is our preferred method of requesting support. Instructions are located here.

Quick Submit

Need to submit a technology request fast? Use our quick submit online form with no login required.

Phone

Dial 2300 for requests (336-322-2300)

When To Call:
The help desk staff will answer calls for assistance from 8:00 am to 5:00 pm Monday through Thursday and 8:00 am to 4:00 pm Friday.

What To Expect:
Dialing this number will connect you to a help desk staff member who will assist with your issue.

Note: If your issue is not an emergency, please enter a help desk ticket in our  help desk portal  or Quick Submit online form .

Email

Email the Helpdesk at support@piedmontcc.edu 

In-Person

Visit us in Building G Room 204 for our walk up Helpdesk. 

After Hours

After hours and on weekends you can report network or server emergencies that affect the entire campus by submitting a technology request.

Finding the Status of Network & Server Problems

The status web page will have the status of all pertinent network problems and other technology related issues.