Helpdesk Portal
The Division of Information Technology uses GoFMX Help Desk Management solutions to better support the technology needs of the College. GoFMX is a 100% web-based program accessible through a standard web browser in Windows, Macintosh, Unix or Linux platforms.
- Tickets will automatically be routed to the correct technology personnel to assist with your particular issue.
- Global issues that affect all campus users are easily viewable.
- When logging into the portal, users will need to enter their Email username and password.
- This is our preferred method of requesting support. Instructions are located here.
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Quick Submit
Need to submit a technology request fast? Use our quick submit online form with no login required.
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Phone
Dial 2300 for requests (336-322-2300)
When To Call:
The help desk staff will answer calls for assistance from 8:00 am to 5:00 pm Monday through Thursday and 8:00 am to 4:00 pm Friday.
What To Expect:
Dialing this number will connect you to a help desk staff member who will assist with your issue.
Note: If your issue is not an emergency, please enter a help desk ticket in our help desk portal or Quick Submit online form .
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Email the Helpdesk at support@piedmontcc.edu
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In-Person
Visit us in Building G Room 204 for our walk up Helpdesk.
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After Hours
After hours and on weekends you can report network or server emergencies that affect the entire campus by submitting a technology request.
Finding the Status of Network & Server Problems
The status web page will have the status of all pertinent network problems and other technology related issues.
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Free Student Laptop Support
If you need technical support, please contact Lenovo Support
News & Info
Forms
Quick Links
Contact
Information Technology
336-322-2300
support@piedmontcc.edu
Regular Hours
Monday through Thursday
8am to 5pm
Friday
8am to 4pm
Maintenance Windows:
Th 12a – 1a
Su 3a – 10a