Piedmont Community College (PCC) celebrated 19 members of its staff as they received certificates after completing a year-long Administrative Support Skills Workshop.

This course, taught by PCC’s Dr. Julie Gilliam, Director of Human Resources and Organizational Development, and Melissa Robbins, Director of the Center for Excellence in Teaching and Learning, broadened the skillsets of the College’s administrative assistants. Throughout the 12 modules, the participants learned how to enhance their personal characteristics by empowering themselves and being assertive, but they also learned professional skills, such as time management, stress management, and communication.

“The verbal communication module was one that positively impacted me the most,” said Teri Mocarsky, Administrative Assistant for Human Resources and the Learning Commons. “It helped me learn how to communicate better with the people I work with on a daily basis. Nonverbal communication was just as important, where it taught me how to better understand and convey body language.”

This workshop was also used as a way for the participants to get to know each other more personally. Sandy Parker, Administrative Assistant of Advancement and Communications, said one of the more rewarding benefits of taking the course was bonding with the other participants.

“My favorite part of the workshop was building camaraderie with my fellow coworkers,” Parker said. “Interacting in teams, sharing ideas, and listening to the issues and challenges everyone has helped me understand everyone better. It also provided me the opportunity to learn new and different approaches to handling my own personal and professional responsibilities.”

The 19 administrative assistants that participated include:

Teresa Arrwood, Lisa Ashley, Lynn Bailey, Mary Jo Bartlett, Jeannette Duncan, Amy Harris, Felicia Holt, Drake Howell, Lynn Kerr, Payton Lea, Diana McGinty, Tracey Melton, Teri Mocarsky, Lisa Neely, Sandy Parker, Martha Pruitt, Rhonda Strickland, Nancy Watts, and Deborah Wilkins.

Amy Harris, Lisa Neely, and Sandy Parker (pictured) completed the training with perfect attendance.

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