Piedmont Community College (PCC) met or
exceeded six of the seven benchmarks on the North Carolina Community Colleges’ 2012
annual performance report. The Critical Success Factors report measures data
based on the previous year, in this case the 2010-2011 academic year.
PCC met or exceeded the state standard on
the following: performance of college transfer students at UNC institutions;
passing rates of students in developmental courses; developmental student
success rate in college-level courses; satisfaction of program completers and
non-completers; curriculum student retention, graduation and transfer; and
business/industry satisfaction with services provided.
PCC scored high marks in satisfaction with
98% of students and former students and 94% of business and industry clients
expressing satisfaction with the quality of the College and its specialized
training programs and services.
PCC also exceeded the state average on the
performance of its college transfer students to UNC system institutions. Ninety
percent of PCC students with associate degrees or 24 articulated college
transfer hours who transferred to the UNC institutions had GPAs equal to or
greater than 2.0 after two semesters at the university. The state standard is
The only standard the College did not meet was
in passing rates for licensure and certification exams. In order to meet the
standard, 80% of the College’s first-time test takers on any examinations
required for North Carolina licensure or certification must pass. PCC’s average
passing rate for last year was 78% on licensure and certification exams taken
by first-time test takers in PCC’s cosmetology, nursing, and EMT-Paramedic
“Although we didn’t meet this
particular standard, we have already taken steps to make the necessary changes
to these curricula to help our students succeed,” said Dr. Walter Bartlett, PCC
President. “We are pleased to have met six of the seven standards, but we
realize that we still have room for improvement in some areas. Our philosophy
at PCC is one of commitment to continuous improvement, and I’m confident that
the changes we have made will help us meet all seven performance standards next
Of the 58 N.C. community colleges, 27 met
or exceeded the System standard on all seven performance measures, with 16 of
those receiving recognition for Exceptional Institutional Performance (EIP).
The exceptional rating indicates that a college met or exceeded all seven
performance measures and received at least a 70% passing rate on all licensure
exams for first-time test takers, and that students transferring from that
college into the UNC System perform at a level equal to or above native UNC
The annual Critical Success
Factors report is the NC Community College System’s method of tracking the
performance of the state’s community colleges, as mandated by the N.C. General
Assembly. The performance of the state’s community colleges has been assessed
annually for more than 20 years.
2012 report includes seven performance measures because the General Assembly
authorized the removal of the eighth standard which measured the progress of
basic skills students for one year as data collection improvements are implemented. Any college not achieving
any of the standards for the seven measures is required to submit an action
plan for improving performance to the State Board of Community Colleges.
In 2010, as part of NC Community Colleges strategic planning
initiative Success NC, Dr. Scott Ralls, President of the NC Community Colleges,
appointed members to a Performance Measures Committee to review the current
performance measures and recommend changes to the State Board of Community
Colleges and eventually to the General Assembly. The approved changes will be
implemented in the 2013 Critical Success Factors report.
PCC’s complete performance measures report is available on the PCC
website at: http://www.piedmontcc.edu/Community/AboutPCC/TheFacts/PerformanceMeasures.aspx.