One of the biggest challenges for a business owner is not getting caught up in a customer’s intensity. This sometimes applies to co-workers and employees in the work setting, as well.

Learn how to cope with these types of challenges in a free seminar, “Dealing with Difficult Customers, Co-Workers, and Employees” offered by Piedmont Community College’s (PCC) Small Business Center on Tuesday, September 26, 12:30 – 2 p.m.

During the seminar, presenter Emily Ballance will look at behaviors that make a person frustrating to deal with, and also provide tips on how to make our responses calming and reassuring to customers, employees, and others.

Participants will discuss how to communicate clearly and directly so that miscommunication and conflicts are reduced. This free seminar will also include time to discuss specific challenging situations.

Presenter Emily Ballance is nationally recognized and highly sought-after because she brings a refreshing wit and understanding of people to every presentation. Her unique ability to find humor in ordinary events and relate to all types of people without pretence is what sets her apart. Whether speaking on the challenges of work, generational differences, stress management, customer service, or managing change, Balance’s presentations come alive with hilarious stories, while leaving attendees with better skills to reduce stress, increase productivity, and improve co-worker and customer relationships.

This free “Dealing with Difficult Customers, Co-Workers, and Employees” seminar will be held on PCC’s Person County Campus and is open to the public. Participants are asked to pre-register by visiting

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