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Performance Measures

Published Thursday, August 16, 2012
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Piedmont Community College (PCC) met or exceeded six of the seven benchmarks on the North Carolina Community Colleges’ 2012 annual performance report. The Critical Success Factors report measures data based on the previous year, in this case the 2010-2011 academic year.

PCC met or exceeded the state standard on the following: performance of college transfer students at UNC institutions; passing rates of students in developmental courses; developmental student success rate in college-level courses; satisfaction of program completers and non-completers; curriculum student retention, graduation and transfer; and business/industry satisfaction with services provided.

PCC scored high marks in satisfaction with 98% of students and former students and 94% of business and industry clients expressing satisfaction with the quality of the College and its specialized training programs and services. PCC also exceeded the state average on the performance of its college transfer students to UNC system institutions. Ninety percent of PCC students with associate degrees or 24 articulated college transfer hours who transferred to the UNC institutions had GPAs equal to or greater than 2.0 after two semesters at the university. The state standard is 83%.

The only standard the College did not meet was in passing rates for licensure and certification exams. In order to meet the standard, 80% of the College’s first-time test takers on any examinations required for North Carolina licensure or certification must pass. PCC’s average passing rate for last year was 78% on licensure and certification exams taken by first-time test takers in PCC’s cosmetology, nursing, and EMT-Paramedic programs.

“Although we didn’t meet this particular standard, we have already taken steps to make the necessary changes to these curricula to help our students succeed,” said Dr. Walter Bartlett, PCC President. “We are pleased to have met six of the seven standards, but we realize that we still have room for improvement in some areas. Our philosophy at PCC is one of commitment to continuous improvement, and I’m confident that the changes we have made will help us meet all seven performance standards next year.”

Of the 58 N.C. community colleges, 27 met or exceeded the System standard on all seven performance measures, with 16 of those receiving recognition for Exceptional Institutional Performance (EIP). The exceptional rating indicates that a college met or exceeded all seven performance measures and received at least a 70% passing rate on all licensure exams for first-time test takers, and that students transferring from that college into the UNC System perform at a level equal to or above native UNC System students.

The annual Critical Success Factors report is the NC Community College System’s method of tracking the performance of the state’s community colleges, as mandated by the N.C. General Assembly. The performance of the state’s community colleges has been assessed annually for more than 20 years.   

The 2012 report includes seven performance measures because the General Assembly authorized the removal of the eighth standard which measured the progress of basic skills students for one year as data collection improvements are implemented. Any college not achieving any of the standards for the seven measures is required to submit an action plan for improving performance to the State Board of Community Colleges.  

In 2010, as part of NC Community Colleges strategic planning initiative Success NC, Dr. Scott Ralls, President of the NC Community Colleges, appointed members to a Performance Measures Committee to review the current performance measures and recommend changes to the State Board of Community Colleges and eventually to the General Assembly. The approved changes will be implemented in the 2013 Critical Success Factors report.  

PCC’s complete performance measures report is available on the PCC website at: http://www.piedmontcc.edu/Community/AboutPCC/TheFacts/PerformanceMeasures.aspx.