Student Complaint Resolution Procedure

Piedmont Community College (PCC) is a member of the North Carolina Community College System (NCCCS). The NCCCS Complaint Policy is available for all students to review, however, students are advised to begin the process at the institutional level.

PCC Student Complaint Process

If a complaint cannot be resolved through the institution's complaint process, students may file a complaint with the North Carolina Post-Secondary Education Complaints unit. Please review the NC Post-Secondary Education Student Complaint Process (PDF), print and complete the NC Post-Secondary Education Complaint Form (PDF) and submit the complaint to:

North Carolina Post-Secondary Education Complaints
c/o Student Complaints
University of North Carolina General Administration
910 Raleigh Road, Chapel Hill, NC 27515-2688

Phone: (919) 962-4550
Website: North Carolina Post-Secondary Education Complaints, http://www.northcarolina.edu/complaints


SACSCOC Student Complaint Process


If for some reason the complaint is not satisfactorily resolved, the next step would be to file a complaint with Piedmont Community College's accrediting agency. PCC is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC) to award associate degrees, diplomas, and certificates. Students who file a complaint with the accrediting agency should follow the SACSCOC Complaint Procedure. The contact information for SACS is:

1866 Southern Lane
Decatur, Georgia 30033-4097
Telephone: 404-679-4500

Website: The Southern Association of Colleges and Schools Commission on Colleges


SARA-NC Complaint Process


Students may also file a complaint through SARA-NC. SARA-NC is the portal for the North Carolina State Education Assistance Authority. Students should follow the SARA-NC Complaint Process and use the SARA-NC Complaint Form (PDF).

SARA-NC Contact Information:

SARA North Carolina
North Caroline State Education Assistance Authority
P.O. Box 14103
Research Triangle Park, NC 27709

T: (855) SARA-1-NC (727-2162)
T: (919) 549-8614, ext. 4667

Website: SARANC, www.saranc.org


Professional Licensure


If you are considering a program at Piedmont Community College that leads to licensure or certification and you do not live in North Carolina, please contact the dean of the degree program to discuss licensure options.

PDF Student Complaint Information by State and Agency

PDF Directory of State Authorization and Lead Contacts

PDF Professional Licensing Board Disclaimer and Contacts (License/Licensure Information)


Piedmont Community College is accredited by the Southern Association of Colleges and Schools Commission on Colleges