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Performance Standards

In February 1999, the North Carolina State Board of Community Colleges adopted 12 performance measures for accountability. This action was taken in response to a mandate from the North Carolina General Assembly to review past performance measures and define standards of performance to ensure programs and services offered by community colleges in North Carolina were of sufficient quality. In the 2007 Session, the General Assembly approved modification to the North Carolina Performance Measures and Standards as adopted by the State Board of Community Colleges on March 16, 2007. As a result, the number of performance measures was reduced to 8.

Piedmont Community College
Summary Report of 2009 Performance Measures
(Data collected from Fiscal Year 2007-2008)

Measure
Standard
2007-2008
1. Progress of basic skills students.
75% of students will progress in level, complete
level, advance in level or complete goal.
Met Standard
84%
2. Performance of college
transfer students at UNC
institutions.
83% of students completing the college transfer
associate degree of 24 hours will have an overall
GPA of 2.0 or higher after completing one academic
year at UNC.
Met Standard
84%
3. Passing rates for licensure & certification exams.
An aggregate institutional pass rate of 80% for all
first-time takers, plus no passing rate falling below
70% for any single exam
Met Standard
96%
4. Passing rates of students in
developmental courses.
70% student pass rate for developmental courses.
Met Standard
83%
5. Success rate of
developmental students in
subsequent college-level
courses.
No statistically significant difference in the
proportion of developmental students compared to
non-developmental students who obtain cumulative
GPAs of 2.0 or higher in subsequent college-level
courses.
Met Standard
95%
6. Satisfaction of former
students who did not
complete their program.
Satisfaction of graduates.
90% of respondents to the survey will report
satisfaction with the college’s programs and services
(Met Standard 100%)
95% of respondents to the survey will report
achievement of goals (Met Standard 98%)
Met Standard
95%
7. Curriculum student
retention, graduation and
transfer.
60% of cohort will graduate or be enrolled
(curriculum or extension) the following Fall
Semester.
Met Standard
72%
8. Business/Industry
Satisfaction with Services
Provided
85% of Business and Industry surveyed will report
satisfaction with services provided
Met Standard
93%